Refund policy
Because plants, corms, and tissue cultures are living products, all live plant sales are final. We do not accept returns or exchanges on live plant material.
Plants may experience normal stress during shipping, including drooping, yellowing, leaf loss, minor cosmetic damage, or other temporary changes. These conditions do not automatically qualify for a refund.
Damaged Orders
If your order arrives with substantial damage, kindly contact Planting With Purpose within 2 hours of delivery. Kindly provide uncut videos from the beginning to the end and clear photographs of the damaged items:
- The plant or item as received
- The packaging
- The shipping box
- The shipping label
We will review each situation individually. When appropriate, we may offer a replacement, store credit, or refund.
Corms & Tissue Cultures
We cannot guarantee future growth, rooting, sprouting, acclimation, or variegation after delivery because these can be affected by growing conditions and care after arrival.
Non-Living Products
If a plant supply or accessory arrives damaged or incorrect, please contact us within 24 hours of delivery so we can make it right.
Cancellations
Orders that have already been processed or prepared for shipment cannot be canceled.
Questions or concerns? Please contact us through our Contact Us page. 💚